Frequently Asked Questions

We work with premium, traditional materials including solid brass, bronze, rosewood, teak, and other fine woods. Every piece is handcrafted by skilled artisans using techniques passed down over generations.

Shipping is free across India. Most items ship within 1-3 business days. If an item needs to be made to order, it may take up to 10 business days to ship. Once shipped, delivery typically takes up to 7 days, and tracking details are shared via email.

Yes, we offer worldwide shipping on request. Please contact us before placing an international order so we can confirm shipping cost and delivery timelines for your location.

We want you to be fully satisfied with your purchase. Please see our full Return Policy for eligibility, timelines, and how to initiate a return or exchange.

Clean only with a soft, dry cloth to maintain the natural shine. Avoid water, harsh chemicals, or detergents. Brass may tarnish or darken slightly over time when exposed to air and moisture - this is normal and not a defect. To restore shine, use a brass polish or a mild solution of lemon and salt, gently rub with a soft cloth, then wipe dry. Store in a cool, dry place away from direct sunlight and humidity.

Yes, many of our pieces can be customized in size, finish, or detailing. Reach out to us via phone, email, or WhatsApp to discuss bespoke options with our team.

Absolutely. We offer a live WhatsApp video call so you can view the exact piece up close before purchasing. Call or WhatsApp us at +91 96767 61111 to schedule one.

We accept all major credit and debit cards, UPI, net banking, and other secure payment options available at checkout.

Yes, our store is located in Jubilee Hills, Hyderabad. We're open Monday to Sunday, 10:30 AM to 8:30 PM. See our Visit Our Stores page for the map and directions.

You can reach us by phone or WhatsApp at +91 96767 61111, by email at contact@kirtanarts.com, or via our Contact page.